Service Complexity Perception

Comprehensive psychometric review of the Service Complexity Perception (SCP) scale developed by Burnham, Frels, and...

September 16, 2026 • Dr. Mohammed Looti

Fantasy Measure

The Fantasy Measure (Rosenfeld, Huesmann, Eron, & Torney-Purta, 1982; adapted by Huesmann & Eron, 1986)...

September 16, 2026 • Dr. Mohammed Looti

Product Complementarity (PCOMPLEM)

A comprehensive psychometric guide to the Product Complementarity (PCOMPLEM) scale developed by Ruth and Simonin...

September 16, 2026 • Dr. Mohammed Looti

Fatalism Scale

A psychometric review of the 5-item Fatalism Scale (Cummings, 1977; Flewelling et al., 1993; CDC...

September 16, 2026 • Dr. Mohammed Looti

Third-Party Complaint Intentions (TPCI)

A psychometric review of the Third-Party Complaint Intentions (TPCI) scale by Jagdip Singh (1988), detailing...

September 16, 2026 • Dr. Mohammed Looti

Service Complaint Behaviour (SCBEH)

A comprehensive academic review of the Service Complaint Behaviour (SCBEH) scale developed by Bougie, Pieters,...

September 16, 2026 • Dr. Mohammed Looti

Retail Employee Competence (REC)

An in-depth psychometric review of the Retail Employee Competence (REC) scale developed by Sirdeshmukh, Singh,...

September 16, 2026 • Dr. Mohammed Looti

Forms of Bullying Scale (FBS)

The Forms of Bullying Scale (FBS), developed by Shaw et al. (2013), is a psychometrically...

September 16, 2026 • Dr. Mohammed Looti

Service Employee Social Competence (SESC)

The Service Employee Social Competence (SESC) scale measures the interpersonal performance, emotional connection, extra-role effort,...

September 16, 2026 • Dr. Mohammed Looti

Four Needs Questionnaire

The Four Needs Questionnaire (FNQ), developed by Lisa Zadro, Kipling D. Williams, and Rick Richardson,...

September 16, 2026 • Dr. Mohammed Looti