Customer Rage (Rancorous) (CR)

The Customer Rage (Rancorous) (CR) Scale, developed by McColl-Kennedy, Patterson, Smith, and Brady (2009), is...

September 17, 2026 • Dr. Mohammed Looti

Customer Rage (Physical Expressions) (CR)

The Customer Rage (Physical Expressions) (CR) scale is a 5-item psychometric instrument evaluating physical aggression,...

September 17, 2026 • Dr. Mohammed Looti

Racial-Socioeconomic Situation

The Racial-Socioeconomic Situation inventory (Hawkes-Furst Anxiety Scale, HFAS), developed in 1970 by Thomas Howell Hawkes...

September 17, 2026 • Dr. Mohammed Looti

Customer Rage (Exit Behaviors) (CR)

A comprehensive psychometric analysis of the Customer Rage (Exit Behaviors) (CR) scale developed by McColl-Kennedy...

September 17, 2026 • Dr. Mohammed Looti

Curiosity about the Website (CATW)

A comprehensive academic guide to the Curiosity about the Website (CATW) scale, detailing its theoretical...

September 17, 2026 • Dr. Mohammed Looti