Scales

Youth Coping Index (YCI)

The Youth Coping Index (YCI), developed by Hamilton I. McCubbin, Anne I. Thompson, and Kelly...

September 23, 2026 • Dr. Mohammed Looti
Scales

Anger at the Service Provider (ANSP)

A comprehensive academic analysis of the Anger at the Service Provider (ANSP) scale developed by...

September 18, 2026 • Dr. Mohammed Looti
Scales

Product Failure Severity (PFS)

A comprehensive academic guide to the Product Failure Severity (PFS) scale developed by Yany Grégoire...

September 17, 2026 • Dr. Mohammed Looti
Scales

Customer Rage (Rancorous) (CR)

The Customer Rage (Rancorous) (CR) Scale, developed by McColl-Kennedy, Patterson, Smith, and Brady (2009), is...

September 17, 2026 • Dr. Mohammed Looti
Scales

Product Healthiness Attitude (PHA)

A psychometric review of the Product Healthiness Attitude (PHA) scale, developed by Baba Shiv and...

September 16, 2026 • Dr. Mohammed Looti