Intelligent-Failure Reward System (IFRS)
The Intelligent-Failure Reward System (IFRS) is a validated psychometric scale developed by Joshi and Sharma...
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Psychological Scales
5,265 results
Customer Knowledge Development
A psychometric review of the Customer Knowledge Development (CKD) scale (Joshi & Sharma, 2004), measuring...
September 18, 2026
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Dr. Mohammed Looti
Customer vs Product Orientation of Marketing/Sales Unit (CPOMS)
Comprehensive academic overview of the Customer vs Product Orientation of Marketing/Sales Unit (CPOMS) scale developed...
September 18, 2026
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Dr. Mohammed Looti
Physical Self-Maintenance Scale (PSMS)
A comprehensive psychometric guide to the Physical Self-Maintenance Scale (PSMS) developed by Lawton and Brody...
September 18, 2026
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Dr. Mohammed Looti
Supportiveness of Internal Environment for Complaint Handling (SIECH)
A comprehensive psychometric guide to the Supportiveness of Internal Environment for Complaint Handling (SIECH) scale...
September 18, 2026
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Dr. Mohammed Looti
Quality of Outcome Guidelines for Complaint Handling (QOGCH)
The Quality of Outcome Guidelines for Complaint Handling (QOGCH) is an empirical psychometric scale developed...
September 18, 2026
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Dr. Mohammed Looti
Quality of Behavioral Guidelines for Complaint Handling
The Quality of Behavioral Guidelines for Complaint Handling (QBGCH) scale measures the clarity, simplicity, and...
September 18, 2026
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Dr. Mohammed Looti
Quality of Process Guidelines for Complaint Handling
A comprehensive academic analysis of the Quality of Process Guidelines for Complaint Handling (QPGCH) scale...
September 18, 2026
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Dr. Mohammed Looti
Product Design Scale (PDS)
The Product Design Scale (PDS), developed by Homburg, Schwemmle, and Kuehnl (2015), measures consumers' holistic...
September 18, 2026
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Dr. Mohammed Looti
Consumer Disgust Index (CDI)
The Consumer Disgust Index (CDI) is a validated 2-item psychometric instrument measuring the intensity of...
September 18, 2026
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Dr. Mohammed Looti
Recovery Enhancing Environment Scale (REE)
A comprehensive psychometric guide to the Recovery Enhancing Environment Scale (REE), examining its construct validity,...
September 18, 2026
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Dr. Mohammed Looti
Market Knowledge Scale
A comprehensive psychometric guide to the Market Knowledge Scale (MKTK) developed by Homburg, Artz, and...
September 18, 2026
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Dr. Mohammed Looti