General Service Provider Satisfaction (GSPS)
Comprehensive academic overview of the General Service Provider Satisfaction (GSPS) scale developed by Burnham, Frels,...
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Psychological Scales
89 results
Problem Resolution Satisfaction (PRS)
A comprehensive academic guide to the Problem Resolution Satisfaction (PRS) scale developed by Maxham and...
September 16, 2026
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Dr. Mohammed Looti
Post-Complaint Company Satisfaction (PCCS)
The Post-Complaint Company Satisfaction (PCCS) scale is a 3-item psychometric instrument developed by Homburg and...
September 16, 2026
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Dr. Mohammed Looti
Service Rep Extra-Role Behaviour (SEREXTR)
The Service Rep Extra-Role Behaviour (SEREXTR) scale is a 5-item psychometric instrument developed by Maxham...
September 16, 2026
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Dr. Mohammed Looti
Corporate Community Giving Attitude (CCGA)
A comprehensive academic analysis of the Corporate Community Giving Attitude (CCGA) scale developed by Lichtenstein,...
September 16, 2026
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Dr. Mohammed Looti
Perceived CSR Ability (PCSRA)
The Perceived CSR Ability (PCSRA) scale is a 3-item psychometric measure created by Jin and...
September 12, 2026
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Dr. Mohammed Looti
Communal Motive Attributions (CMA)
A comprehensive psychometric guide to the Communal Motive Attributions (CMA) scale developed by Gershon and...
September 12, 2026
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Dr. Mohammed Looti
Perceived Business Accommodation Willingness (PBAW)
The Perceived Business Accommodation Willingness (PBAW) scale measures consumer perceptions of corporate empathy, attentive listening,...
September 12, 2026
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Dr. Mohammed Looti
Perceived Customer Unfriendliness Toward Staff
Comprehensive academic psychometric profile of the Perceived Customer Unfriendliness Toward Staff (PCUTS) scale (Albrecht et...
September 12, 2026
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Dr. Mohammed Looti
Corporate Philanthropy Attitude (CPA)
Comprehensive academic overview of the Corporate Philanthropy Attitude (CPA) scale developed by Xie and Keh...
September 12, 2026
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Dr. Mohammed Looti
Provider-Switching Learning Cost Scale (PSLC)
A comprehensive academic guide and psychometric profile of the Provider-Switching Learning Cost Scale (PSLC) developed...
September 12, 2026
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Dr. Mohammed Looti
Temporal Focus Scale (TFS)
A comprehensive academic guide and psychometric analysis of the Temporal Focus Scale (TFS) developed by...
September 11, 2026
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Dr. Mohammed Looti