Individuality of the Employee (IOTE)
A comprehensive psychometric guide to the Individuality of the Employee (IOTE) scale developed by Daniel...
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Psychological Scales
89 results
Dysfunctional Customer Behavior (Self) (DCB)
A comprehensive psychometric guide to the Dysfunctional Customer Behavior (Self) (DCB) scale developed by Reynolds...
September 17, 2026
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Dr. Mohammed Looti
Customer Rage (Verbal Expressions) (CR)
A comprehensive psychometric review of the Customer Rage (Verbal Expressions) (CR) scale, a five-item measure...
September 17, 2026
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Dr. Mohammed Looti
Customer Rage (Retaliatory) (CR)
Comprehensive academic overview of the Customer Rage (Retaliatory) (CR) scale developed by McColl-Kennedy et al....
September 17, 2026
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Dr. Mohammed Looti
Customer Rage (Physical Expressions) (CR)
The Customer Rage (Physical Expressions) (CR) scale is a 5-item psychometric instrument evaluating physical aggression,...
September 17, 2026
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Dr. Mohammed Looti
Corporate Social Responsibility (Generosity) (CSR)
A comprehensive psychometric review and user guide for the Corporate Social Responsibility (Generosity) Scale developed...
September 17, 2026
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Dr. Mohammed Looti
Commonality of Employee Response (COER)
The Commonality of Employee Response (COER) scale is a 4-item psychometric instrument developed by Hess,...
September 17, 2026
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Dr. Mohammed Looti
Attitude Toward the Organization (Social Responsibility) (ATTO)
A comprehensive psychometric review of the Attitude Toward the Organization (Social Responsibility) (ATTO) scale developed...
September 17, 2026
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Dr. Mohammed Looti
Company Competence and Reliability Trust (CCRT)
A comprehensive psychometric guide to the Company Competence and Reliability Trust (CCRT) scale, covering theoretical...
September 16, 2026
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Dr. Mohammed Looti
Switching Inertia (SI)
A comprehensive psychometric analysis of the Switching Inertia (SI) scale developed by Meuter et al....
September 16, 2026
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Dr. Mohammed Looti
Employee Helpfulness and Responsiveness Quality (EHRQ)
A detailed psychometric examination of the Employee Helpfulness and Responsiveness Quality (EHRQ) scale developed by...
September 16, 2026
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Dr. Mohammed Looti
Service Failure Severity Perception (SFSP)
A comprehensive psychometric guide to the Service Failure Severity Perception (SFSP) scale developed by Hess,...
September 16, 2026
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Dr. Mohammed Looti