Scales

Credibility (Expertise) (CREDEXP)

The Credibility (Expertise) (CREDEXP) scale is a validated four-item psychometric instrument developed by Newell and...

September 16, 2026 • Dr. Mohammed Looti
Scales

Retail Employee Competence (REC)

An in-depth psychometric review of the Retail Employee Competence (REC) scale developed by Sirdeshmukh, Singh,...

September 16, 2026 • Dr. Mohammed Looti
Scales

Service Employee Task Competence (SETC)

The Service Employee Task Competence (SETC) scale is a psychometric tool designed to evaluate customer...

September 16, 2026 • Dr. Mohammed Looti
Scales

Service Employee Social Competence (SESC)

The Service Employee Social Competence (SESC) scale measures the interpersonal performance, emotional connection, extra-role effort,...

September 16, 2026 • Dr. Mohammed Looti
Scales

Nonprofit Brand Integrity (NPBI)

A psychometric review of the Nonprofit Brand Integrity (NPBI) scale developed by Venable, Rose, Bush,...

September 16, 2026 • Dr. Mohammed Looti
Scales

Interpersonal Power Inventory (IPI)

The Interpersonal Power Inventory (IPI), developed by Bertram Raven, Joseph Schwarzwald, and Meni Koslowsky in...

September 16, 2026 • Dr. Mohammed Looti