Source Credibility Measures

A comprehensive academic psychometric review of the Source Credibility Measures (McCroskey & Teven, 1999), analyzing...

September 18, 2026 • Dr. Mohammed Looti

Superior/subordinate Questionnaire

A comprehensive psychometric analysis of the Superior/subordinate Questionnaire (Interpersonal Communication Inventory – Superior/Subordinate Version, ICI-S),...

September 18, 2026 • Dr. Mohammed Looti

Wall Satisfaction Questionnaire

The Wall Satisfaction Questionnaire (WSQ), developed by Wall and Nolan in 1986, is a validated...

September 18, 2026 • Dr. Mohammed Looti

Willingness to Listen Measure

The Willingness to Listen Measure (WTLM), developed by Virginia P. Richmond and Mark Hickson III,...

September 18, 2026 • Dr. Mohammed Looti

Shift Climate Scale

The Shift Climate Scale (SHIFTCLIM) is a psychometric instrument designed to capture frontline employees' real-time...

September 18, 2026 • Dr. Mohammed Looti

Customer Adaptiveness Scale

The Customer Adaptiveness Scale (CA), developed by Panagopoulos, Rapp, and Ogilvie (2017), is a 5-item...

September 18, 2026 • Dr. Mohammed Looti

Logistics Customer Satisfaction (LSAT)

The Logistics Customer Satisfaction (LSAT) scale is a psychometrically validated instrument developed by Mentzer, Flint,...

September 18, 2026 • Dr. Mohammed Looti

Timeliness — Logistics (TML)

Comprehensive academic psychometric review of the Timeliness — Logistics (TML) subscale from Mentzer, Flint, and...

September 18, 2026 • Dr. Mohammed Looti

Order Condition (ORC)

A comprehensive psychometric review of the Order Condition (ORC) scale from Mentzer, Flint, and Hult's...

September 18, 2026 • Dr. Mohammed Looti